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Folkestone Town Council logo
Folkestone Town Council logo
Visitor Information

Visitor Information Service at the Town Hall

Folkestone Town Council’s Visitor Information Service is open for face to face, email, telephone and social media enquiries Tuesday to Saturday, 10.00am-4.00pm.

Our dedicated Visitor Services Team, or any member of staff, will be happy to provide helpful tourism advice and/or printed material that we stock and distribute on behalf of local attractions, accommodation providers, event organisers and venues, highlighting what this lovely area of South East England has on offer. 

Services include:

  • A selection of free maps, guides, magazines and leaflets for the local area & region.
  • Information and advice about local attractions, including walks, activities and events.
  • Information and advice about local public transport, including maps, times, and prices.
  • Advice and information about local accommodation for your stay.
  • Information for Beach and Coastal Park users, and Dog walkers, e.g. about weather and tide times.
  • A gift shop at the Town Hall where you can purchase gifts and keepsakes along with a range of heritage, tourism, and seasonally inspired gifts including stationery, homeware, soft toys, confectionery, craft items and games.
  • Folkestone Museum is also located within the Town Hall.

For online visitor information visit the Folkestone and Hythe Tourism website

For tailored visitor information about the district including it’s 26 mile coastline either drop in to the Visitor Information Service at

Town Hall, 1- 2 Guildhall Street, Folkestone, email enquiries@folkestone-tc.gv.uk or call 01303 257946.

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Folkestone Town Council is closed from 24th December for the holidays and will reopen on Monday 5th January, with the Town Hall reopening on Tuesday 6th January with the usual opening times of 10am – 4pm.  Please note that Folkestone Museum will reopen on Saturday 3rd January.

In the case of an emergency, such as a threat to health and safety, please call the Folkestone and Hythe District Council emergency number on 0300 003 0247.

Season’s greetings.